Frequently Asked Questions
Everything you need to know about shopping with Poppy & Pine.
What are your shipping rates and delivery times?
We offer flat-rate shipping of $5.99 on all domestic orders, with free shipping on orders over $75. Standard delivery typically takes 3-7 business days depending on your location.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products ethically sourced?
At Poppy & Pine, we prioritize quality and integrity. We partner with vetted suppliers who adhere to fair labor practices and sustainable manufacturing standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placement and we will do our best to accommodate your request.